Payment

- Bank Transfer

Receipt of Order Confirmation

- You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@eastjavaco.com, so that we may investigate and confirm that your order has been placed successfully.

Prices

- Prices are as set out on the website exclude PPN. We reserve the right to alter prices at any time.
- It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of tax. Any price changes will be confirmed to you at the time of ordering.

Portrayal of Products

- While every effort has been made to portray items accurately, slight variations may occur.
- All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
- Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

- All rights, including copyright, for this website are owned by or licensed to PT Mata Gunung Altzor.
- Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of PT Mata Gunung Altzor.
- You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

- All products comply with appropriate safety and consumer regulations. If a product is recalled for any reason, you will be contacted.

Availability

- All items are subject to availability.
- We will inform you as soon as possible if goods you have ordered are not available.

Cancellation & Returns

- All sales are final and products can only be exchanged or returned if faulty. However, if you are unhappy with a product, returns might be accepted on a case by case basis. Please contact info@eastjavaco.com for more information.
- Please request a Exchange & Return Form by emailing info@eastjavaco.com and return it with the item. - Please note that you will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order.
- Returns and exchanges will be processed as soon as possible after arrival.

Liability Disclaimer

- PT Mata Gunung Altzor’s total liability for any claim howsoever shall not exceed the price of the goods supplied by PT Mata Gunung Altzor to the customer. PT Mata Gunung Altzor shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon PT Mata Gunung Altzor by statute. PT Mata Gunung Altzor cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. PT Mata Gunung Altzor does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. Your statutory rights are not affected by this statement.
- When you place an order to purchase a product from PT Mata Gunung Altzor your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
- PT Mata Gunung Altzor endeavors to check the accuracy of the information on this site. However, PT Mata Gunung Altzor does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Website

- Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
- PT Mata Gunung Altzor shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
- PT Mata Gunung Altzor shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Security

A secure server software is in place that encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web.

Data Protection & Privacy

Please see our Privacy Policy.

Jurisdiction

- This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with Indonesian Law.

Any Other Questions?

If you have any other questions please contact us at:

- Email: info@eastjavaco.com

- Post:

EAST JAVA & CO - PT Mata Gunung Altzor
Jl. Cinere Raya Blok OA no.20
Depok, 16514
Indonesia

- Tel.: +62 (0)21 22975436

Legal Entity

- This site is owned and operated by PT Mata Gunung Altzor, registered in Indonesia.
- The registered office is PT Mata Gunung Altazor, Tifa Building Floor 10, Jl Kuningan Barat No. 26, 12710 Jakarta, Indonesia
- EAST JAVA & CO is a trading name of PT Mata Gunung Altzor.

Security Policy

- All PT Mata Gunung Altzor online purchases take place in a safe environment using the latest security technology to protect our customers.

Privacy Policy

- Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with Indonesian Law.

Information We Hold

- If you have shopped with us we will hold your name, address, telephone number and email address. We do not store financial details.
- We will also hold the delivery address(es) for your orders. We also maintain a record of your product selections.
- If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
- If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email info@eastjavaco.com with unsubscribe in the subject field or simply follow the unsubscribe link on the last newsletter you received from us.
- We also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)

Information We Use

- We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
- Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
- Any successor to the PT Mata Gunung Altazor may use your information on the same basis.
- We also use the information to keep you up to date with the East Java & Co; mailing new catalogues and sending emails as appropriate.
- For purposes of quality control and training, calls and emails may be monitored.